Terms of
trade.
These govern every engagement unless superseded in writing by a head contract.
Effective: 1 January 2026 · Version 6.0 · Governing law: NSW, Australia
01 — Parties & scope
02 — Quotes & acceptance
All quotes are valid for 30 days. Prices are in AUD and exclude GST unless stated. Acceptance occurs on: (a) client countersigning the quotation; (b) payment of deposit; or (c) Profile commencing work with client's knowledge.
03 — Deposits & payment
- Deposit: 20% on acceptance for works over $10,000; 50% for specialist imports or custom stone.
- Progress claims: monthly, on the 25th, against agreed milestones.
- Final payment: due 14 days from practical completion or date of invoice, whichever is later.
Overdue invoices accrue interest at 1.5% per month. Works may be suspended until the balance is current.
04 — Delivery & timing
Delivery dates are estimates. Profile accepts no liability for consequential loss arising from weather, industrial action, approval delays, unforeseen site conditions, or delays caused by the client or other trades.
05 — Variations
All variations are priced and agreed in writing before proceeding. Verbal instructions are confirmed in writing within 48 hours. The client's failure to object within 5 business days constitutes acceptance.
06 — Warranty & aftercare
Workmanship is warranted for 12 months from practical completion. The warranty does not cover damage from subsequent trades, misuse, vandalism, weather events, or failure to follow the aftercare schedule.
We strongly recommend our 12-month aftercare package for new plantings — it keeps your warranty active and ensures the planting establishes properly.
07 — Plants & live goods
Plants are warranted as true to name, healthy, and in the stated grade at point of supply. Warranty on established plants is limited to replacement of stock demonstrably defective at supply. Advanced and specialist stock is sold as-inspected.
08 — Insurance & risk
Profile carries $20 million public liability, $5 million product liability, and workers' compensation for all staff. Certificates of currency are available on request. Risk passes on delivery; title passes on full payment.
09 — Disputes
Contact Carlo Capogreco on (02) 9568 5868 or director@profilelandscapes.com.au directly. If unresolved within 21 days, either party may refer the matter to NSW Fair Trading Building Disputes or Resolution Institute mediation. These terms are governed by the laws of New South Wales.
Questions before you sign? Call the studio. We'd rather explain a clause than have you guess at one.